Groupi Support

Groupi is operated by Theia Surette.

For help, email support@groupi.gg. For privacy or account-data requests, email privacy@groupi.gg.

Report a problem

Include your device model, iOS version, Groupi version/build if available, what you were trying to do, and what happened. Include reproduction steps and, if helpful, a screenshot with private information removed.

Never send passwords, one-time codes, passkeys, API keys or other secrets. Avoid sharing other people’s private event content.

Signing in

Use the sign-in method connected to your account. For email-code login in the iOS app, check the address entered and your spam folder. Request a fresh code if the previous one expired. If problems continue, contact support from your account’s email address where possible.

Notifications and invitations

Check notification permissions in iOS Settings and notification or mute preferences inside Groupi. For invitation problems, ask the organizer whether the invitation remains active. Keep private invitation links private.

Content or safety concerns

Email support@groupi.gg with enough information to identify the issue, avoiding unnecessary sensitive details. For immediate danger, contact local emergency services; Groupi support is not an emergency service.

Account deletion

Open Settings → Account → Danger Zone → Delete Account. Resolve ownership responsibilities shown by the app and follow the confirmation steps. If you cannot access your account or deletion fails, email privacy@groupi.gg. Removing the app does not itself delete your account.